PUBLIC OFFER FOR CONCLUDING AN AGREEMENT OF RETAIL SALE
In this public Offer, the terms below are used in the following meaning:Customer
is an individual who places Orders on the website https://buroalldesign.com/
, or is indicated as the recipient of the Goods, or uses the Goods exclusively for personal, family, household and other needs not related to business activities. Seller
- LLC «OLL» Online store
— an Internet site owned by the Seller, where the goods offered by the Seller to its Customers for placing Orders are presented, as well as the terms of payment and delivery of these Orders to Customers. Website
— https://buroalldesign.com/ A product
is an object of the material world, not withdrawn from civil circulation and presented for sale on the Website. An order
is a duly executed Customer's request for delivery to the specified address of the list of Goods selected on the Site. Delivery service
— a person who provides services for the delivery of Orders to Customers. 1. General Provisions
1.1. The site is owned and administered by LLC "OLL"
1.2. By ordering goods through the Online Store, the Customer agrees to the Terms of Sale of goods (hereinafter referred to as the Terms) set out below.
1.3. These Terms, as well as information about the Product presented on the Website, are a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.
1.4. The provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2 Chapter 30), as well as the Law of the Russian Federation "On Consumer Rights Protection" dated 07.02.1992 No. 2300-1 and other legal acts adopted in accordance with them apply to the relationship between the Customer and the Seller.
1.5. The Seller reserves the right to make changes to these Terms, and therefore, the Customer undertakes to regularly monitor changes in the Terms posted in the «Terms of Sale» section.
1.6. By clicking on the «Pay» button on the order form on the Website, the Customer agrees to the Terms and Conditions; in case of participation in any promotions, also with the rules of the relevant promotion. 2. Execution and deadlines of the Order
2.1. The Customer's order can be executed in the following ways: accepted by phone or executed by the Customer independently on the Website.
2.2. When placing an Order, the Customer must provide the following information:
- Full name of the Customer or Recipient of the Order;
- delivery address of the Order;
- contact phone;
- email address.
2.3. The Seller has the right to make a decision to cancel the purchase if:
- delivery to the Customer did not take place three times in a row for reasons beyond the Seller's control.
- The Customer behaved incorrectly, violated the generally accepted rules of politeness and ethics (insulted, threatened, used profanity, etc.) when communicating with the operator by phone, with the courier, other employees of the Seller.
2.4. The Seller has the right to refuse to conclude the contract and place an Order, without specifying the reasons.
2.5. The deadline for receiving the Order by the Customer depends on the delivery address and does not directly depend on the Seller.
2.6. All information materials presented on the Website are for reference purposes and cannot fully convey reliable information about the properties and characteristics of the Goods, including colors, sizes and shapes. If the Customer has any questions regarding the properties and characteristics of the Goods, before placing an Order, the Customer must contact the Seller.
2.7. In case of absence of the ordered Goods in the Seller's warehouse, including for reasons beyond the Seller's control, the Seller has the right to cancel the specified Goods from the Customer's Order and notify the Customer about it by sending an e-mail to the address specified when making the purchase.
2.8. Upon cancellation of the order, the Seller returns the money paid for the Goods in the way (and according to the details) in which this Product was paid for. 3. Delivery
3.1. The methods of delivery of goods are indicated on the Website in the «Delivery» section.
3.2. Delivery territory: Moscow, Moscow region.
3.3. The Seller will make every effort to comply with the delivery terms specified on the Website, however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
3.4. The risk of accidental loss or accidental damage to the Goods passes to the Customer from the moment the Order is handed over to him and the recipient of the Order signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller reimburses the Customer for the cost of the Order and delivery prepaid by the Customer after receiving confirmation of the loss of the Order from the Delivery Service.
3.5. The cost of delivery does not depend on the weight and dimensions of the parcel.
3.6. In order to avoid fraud cases, when handing over a prepaid Order, the person delivering the Order has the right to request a document certifying the identity of the Recipient, as well as to indicate the type and number of the document provided by the Recipient on the Order receipt. The Seller guarantees confidentiality and protection of the Recipient's personal information.
3.7. When transferring an Order, the Customer must check the appearance and packaging of the Order, the quantity of Goods in the Order, completeness, assortment.
3.8. The paid Goods must be accepted by the Customer within 14 days. The Customer's failure to appear or failure to perform other necessary actions to accept the Goods within the specified period is considered by the Seller as the Customer's refusal to fulfill the contract. In the absence of information from the Customer about the procedure for returning the money paid for such Goods, the Seller returns them in the way (and according to the details) in which this Product was paid for. When returning funds, the Seller has the right to withhold the cost of delivering the Goods from the Customer. 4. Payment For The Goods
4.1. The price of the Goods is indicated on the Website. In case of incorrect indication of the price of the Goods ordered by the Customer, the Seller informs the Customer about it as soon as possible to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Customer, this Order is considered canceled. If the Order has been paid, the Seller returns the amount paid for the Order to the Customer.
4.2. The price of the Goods can be changed unilaterally by the Seller. The price of the Product is indicated at the last stage of ordering and is valid at the time of clicking the «Confirm order» button. At the same time, the price of the Goods ordered by the Customer is not subject to change.
4.3. The payment method is set by LLC «OLL» independently and individually for each product. The payment method is defined by «OLL» as payment by bank card and can be changed unilaterally at any time.
4.4. In case of prepayment of Goods, the Order is accepted for processing only after the Customer's funds are credited to the Seller's current account. At the same time, the Goods under the Order are not reserved, and the Seller cannot guarantee the availability of the Goods in the Seller's warehouse specified at the time of placing the Order, as a result, the Order processing time may increase.
4.5. Features of payment for Goods using bank cards
4.5.1. In accordance with the Regulation of the Central Bank of the Russian Federation «On the issue of bank cards and on transactions carried out using payment cards» dated 12/24/2004 No. 266-P, transactions on bank cards are carried out by the cardholder or a person authorized by him.
4.5.2. When making a payment for Goods using a bank card, the Customer must present an identity document to the courier, except in the case of payment with an unnamed bank card.
4.5.3. Authorization of bank card transactions is carried out by the Bank. If the bank has reason to believe that the transaction is fraudulent, the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards fall under the scope of Article 159 of the Criminal Code of the Russian Federation.
4.5.4. In order to avoid cases of various kinds of illegal use of bank cards when paying, all Orders placed on the Website and prepaid with a bank card are checked by the Seller. The Seller reserves the right to cancel the Order without giving a reason. The cost of the Order is refunded to the owner's bank card.
4.6. The Seller has the right to provide the Customer with discounts on the Goods and to establish a bonus program. The types of discounts, bonuses, the order and conditions of accrual can be changed unilaterally by the Seller.
4.7. The Seller has the right to set discounts in order to promote a particular payment method or delivery of Goods. At the same time, the Seller can limit the terms of discounts. 5. Return of The Goods
5.1. Return of goods of proper quality.
5.1.1. The Customer has the right to refuse the ordered Goods at any time before receiving it, and after receiving the Goods — within 14 days, not counting the day of purchase. The return of Goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Goods are preserved.
5.1.2. The Customer does not have the right to refuse a Product of proper quality having individually defined properties if the specified Product can be used exclusively by the Customer acquiring it.
5.1.3. If the Customer refuses the Goods in accordance with clause 5.1.1. of the Terms, the Seller returns to him the cost of the returned Goods, with the exception of the Seller's costs for the delivery of the returned Goods from the Customer, no later than 10 days from the date of receipt by the Seller of a written application and the goods from the Customer.
5.1.4. If, at the time of the Customer's request, a similar product is not available for sale from the Seller, the Customer has the right to refuse to execute the contract of sale and demand a refund of the amount of money paid for the specified product. The Seller is obliged to return the amount of money paid for the returned goods within 3 days from the date of return of the goods.
5.2. Return of goods of inadequate quality
5.2.1. The Customer may return the Goods of inadequate quality to the manufacturer or Seller and demand a refund of the amount of money paid during the warranty period, expiration date or, if such a period is not established, within a reasonable period not exceeding two years. The Customer may also require the replacement of Goods of inadequate quality or the elimination of deficiencies.
5.2.2. In case the Customer withdraws from the contract and demands a refund of the amount of money paid for the goods in accordance with clause 5.2.1. of the Terms, the cost of the Goods shall be refunded to the Customer within 10 days from the moment the Seller receives a written application and the goods from the Customer.
5.3. A refund
5.3.1. Funds are subject to refund in the way that was used by the Customer when paying for the Goods, that is, by transfer to a bank card.
5.3.2. If the refund is made at the same time as the return of the goods by the Client, the refund of the specified amount is carried out by the Seller with the consent of the Client by transferring the corresponding amount to the Client's bank account specified by the Client.
5.4. Procedure for actions in case of violation by the seller of the terms of the assortment (resortment).
5.4.1. In case of transfer of Goods in violation of the terms of the assortment, the rules of Article 468 of the Civil Code of the Russian Federation do not apply.
5.4.2. In case of detection of Goods in the Order that do not correspond to the ordered assortment (resortment), the Customer has the right to refuse this Product when transferring the order and demand replacement for Goods in the assortment provided for by the Order, or a refund for the actually non-transferred Goods.
5.4.3. The goods transferred to the Customer in violation of the assortment conditions are subject to return to the Seller. If the Customer accepts this Product, the Seller has the right to require the Customer to pay for this Product at the price set by the Seller for this Product on the Website at the time of the transfer of the Goods. If the actually transferred Goods are not in the Seller's assortment presented on the Website at the time of the transfer of the Goods, this Product is paid for at the price agreed with the Seller.
5.4.4. Replacement of goods that do not correspond to the Order according to the assortment is carried out by placing a new order.
5.4.5. If it is impossible to replace the Goods, the Seller notifies the Customer by sending a message to the email address specified by the Customer during registration, and the funds actually paid for the non-transferred goods are returned in accordance with the procedure provided for in clause 5.4.6.
5.4.6. The funds paid by the Customer for the actually non-transferred Goods are subject to refund within 10 days from the date of receipt of the Customer's written request for a refund. The refund of the amount paid for the goods is carried out by transferring funds to the card.
5.5. Procedure for actions in case of violation by the Seller of the quantity condition.
5.5.1. When transferring an Order, the Customer is obliged to check the quantity of Goods in the Order. If discrepancies in the quantity of Goods in the Order are found by the Customer during the transfer of the Order, the Customer is obliged to draw up an Act of Discrepancy in quantity in the presence of a representative of the Seller or carrier.
5.5.2. If the Seller has transferred to the Customer a smaller quantity of Goods than determined by the Order (underinvestment), the Customer, when transferring the Order, has the right to accept the Goods in the part corresponding to the Order and demand to transfer the missing quantity of Goods, or, if the missing Goods have been paid for, to refuse the Order in part of the missing Goods and demand a refund for the missing Goods.
5.5.3. The transfer of the missing Goods is carried out by placing a new Order by agreement of the parties — the Seller or the Customer, subject to the provision by the Customer of an Act of Discrepancy (Act of Non-investment) drawn up in accordance with clause 5.1.
5.5.4. If it is impossible to transfer the missing Goods, the Seller notifies the Customer by sending a message to the email address specified by the Customer during registration, and the funds actually paid for the missing goods are returned in accordance with the procedure provided for in clause 5.5.5.
5.5.5. The funds paid by the Customer for the missing Goods are subject to return within 10 days from the date of receipt of the Customer's written request for a refund, as well as the Act of Discrepancy (Act of Underinvestment) in quantity, drawn up in accordance with clause 5.1.
5.5.6. In case of violation by the Customer of clause 5.5.1 regarding the preparation of the Act, the Seller has the right to refuse to satisfy the Customer's claims on the quantity of the transferred Goods.
5.6. Detailed information on the procedure for making claims on the quality and return of the goods is provided in the «Return» section. 6. Intellectual property
6.1. All text information and graphic images on the Website are the property of the Seller and/or its counterparties.7. Guarantees and liability
7.1. The Seller is not responsible for the damage caused to the Customer as a result of improper use of the Goods ordered on the Website.
7.2. The Seller is not responsible for the content and functioning of sites that contain links to the Site.
7.3. The Seller has the right to assign or in any other way transfer its rights and obligations arising from its relationship with the Customer to third parties.
7.4. The Customer undertakes not to use the ordered Goods for business purposes. 8. Other conditions
8.1. The law of the Russian Federation applies to the relations between the Customer and the Seller.
8.2. In case of questions and complaints from the Customer, he must contact the Seller's Customer Service by phone. The parties will try to resolve all disputes arising through negotiations, if an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.
8.3. The court's recognition of the invalidity of any provision of these Terms and Conditions does not entail the invalidity of the remaining provisions. Seller's banking details
Online store https://buroalldesign.com/
Tel + 7 (495) 00 33 277